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Order Profiles

Introduction​

This article provides an in-depth explanation of order profiles and examples of typical use cases.

Important NOTE

The term "Order Profile" is the term used in the Lightspeed Restaurant K-Series Back Office and POS.

Order profiles were formerly referred to as "Account Profiles", and there are still several references to "Account Profile" in the fields and paths of the APIs.

Definitions​

Order Profiles allow Lightspeed Restaurant K-Series users to specify a group of settings to be applied to a transaction. They may be used to apply specific item prices, price lists, tax profiles, service charges, and takeaway features.

Pickup Order Profiles have takeaway mode set to Pickup and allow a specific group of settings to be applied to a transaction. They can be used by online ordering integrations, or for creating orders within the POS. Delivery delay, order completion, receipt printing and notification details can be specified. Whether a customer is required to be attached to the pickup order can also be specified.

Delivery Order Profiles have takeaway mode set to Delivery and allow a specific group of settings to be applied to a transaction. They can be used by online ordering integrations, or for creating orders within the POS. Delivery delay, order completion, receipt printing and notification details can be specified. A customer is always required for orders created using delivery order profiles.

Adding a New Order Profile​

To configure and set up a new order profile, you'll need to:

  1. Log in to the Back Office with your Lightspeed Restaurant account credentials.
  2. Navigate to Configuration > Settings > Order profiles.
  3. Click on Add an order profile.
  4. A pop-up will appear, review the message and click OK to confirm.
  5. Fill in the basic details such as the profile name and code, along with optional settings, as needed.

Settings​

Basic Settings​

  • Name: This is how the order profile will be identified in the POS when selecting the profile.
  • Code: A unique identifier for the order profile, visible in the Back Office and the Order and Pay API.

Takeaway Settings​

  • Takeaway Mode: Choose either Pickup or Delivery from the dropdown menu to enable takeaway features.
  • Delivery delay: Choose from No delay (immediate delivery), Custom delay, or No delivery time.
  • Order completion: Choose when the order should be considered complete (e.g., when payment is received, when ready for delivery, etc.).

Scheduling​

  1. Click Create the first schedule.
  2. Choose the days and times the profile should be active.
  3. Use the checkboxes to specify if the profile will be applied to direct sales and/or table accounts.
  4. Click Save.
TIP: You can add multiple schedules by repeating the steps above.

Auto Service Charge Settings​

Automatically add a percentage to the total order cost for customer service. There are two ways to define an auto service charge:

With a Service Charge Item​

  1. Navigate to Menu management > Items.
  2. Click Add item.
  3. Enter details and select Price as a percentage for the price structure.
  4. Add the percentage charge.
  5. Click Save.

With a Gratuity Service Charge​

  1. Navigate to Configuration > Settings > Order profile.
  2. Enter the gratuity percentage in the Tip field.
  3. Click Save.

Linking Order Profiles to Price Lists​

Price lists and order profiles can be linked in order to define item prices applicable to specific order profiles. If a time period is defined in an order profile and the price list is linked to the order profile, then the price list will only apply to the defined time period.

For example: At happy hour on Weekdays from 4–6 PM, all drinks are half price. The Happy Hour order profile is configured to apply to all orders started during this time period and the Happy Hour price list reduces drink prices by half. By linking the price list to the order profile, the reduced prices will only be applied on Weekdays from 4–6 PM.

  1. Log in to the Back Office with your Lightspeed Restaurant credentials.
  2. From the main navigation menu, select Menu Management > Price lists.
  3. Click Link order profiles.
  4. Click the name of a price list and select the appropriate price list from the drop-down menu of each order profile column.

Price List

Example Use Cases​

Quick-Service Restaurant​

In a fast-food or quick-service restaurant, an order profile could be configured for Pickup orders. This profile might include:

  • Takeaway Mode: Pickup
  • Service Charge: None
  • Delivery Delay: No Delivery Time
  • Receipt Printing: Only final receipt to be printed
  • Order Completion: Complete when payment is received

Fine Dining​

For a high-end restaurant, you might have a Dine-In profile for dinner service with:

  • Takeaway Mode: OFF
  • Service Charge: Automatic 15% gratuity
  • Schedule: Active only during dinner hours from 6 PM to 11 PM

Online Delivery Orders​

For online orders, you could set up a Delivery profile with:

  • Takeaway Mode: DELIVERY
  • Delivery Delay: Sets a default 30-minute delay for food preparation
  • Service Charge: 5% online order service fee
  • Order Completion: Marks the order as complete only when it's delivered

Seasonal Outdoor Service​

If your restaurant offers a seasonal patio, create a Patio profile with:

  • Takeaway Mode: OFF
  • Schedule: Only active during patio hours. Deactivated during winter months

Happy Hour​

Create a Happy Hour profile with special pricing and:

  • Takeaway Mode: OFF
  • Schedule: Active from 4 PM to 7 PM every weekday
More Info

For more details on order profiles, see the Help Center.